FedAdmin@nthwales.pnn.police.uk Phone: 01492 805400

Service for all subscribing Federation members and Group Insurance Scheme members

On 1st December 2017 we introduced a great new service for all subscribing members of the North Wales Police Federation and Group Insurance Scheme – RedArc. RedArc is an Independent Nurse Advice Service that provides practical advice and emotional support for a wide range of conditions including mental health problems, work related stress and muscular-skeletal problems.

The service is provided by Personal Nurse Advisers who are all very experienced, registered nurses.

Why have we introduced this service?

Mainstream services such as the NHS and Social Services are coming under increasing strain to deliver on targets such as waiting lists. As a result, patients expectations with regards to the service they should receive cannot always be met. The reality is that there is often little time for the patient, especially in the ‘softer skills’ of listening, reassuring and informing. This shortfall can cause real distress at times of serious illness, or at the onset of a chronic condition or disability that is affecting you or your family.

The specialist nurse advisers are focussed only on you, and the time they can spend talking to you is dependent wholly on your needs.

So how does it work?

Once you’ve had a referral – either as an automatic referral as a result of a group insurance critical illness claim, your self-referral as a subscribing member of the North Wales Police Federation, or (if you’d prefer) referral made by your Federation Representative with your specific consent and permission, your personal nurse adviser will call you to introduce themselves, to assure you about the confidentiality of the service and to explain exactly how the service can help you. Following the initial call, the nurse takes time to listen and understand how they can help both emotionally and practically. Regular support calls are put in place, and in many cases this relationship continues for several years – this is because the service is focussed on your needs, and each of us are different. Where clinically appropriate, at the discretion of the nurse, your nurse adviser may identify additional support or therapy that could help speed up recovery or make life more comfortable. They can organise a very wide range of additional help e.g., a course of counselling, specialised physiotherapy, speech and language therapy, complimentary therapies, a piece of specialist equipment, the list is wide and varied dependent on the circumstances of each individual. In addition, the nurses regularly supply CDs, DVDs, books, leaflets and health related books including some specifically designed for children.

The RedArc service is now available for all subscribing members of North Wales Police Federation and the service that they provide will not cost you anything further. It’s a family benefit, so the service is available to you, your immediate family and dependents. The service is also available to all members of our Group Insurance Scheme (including retired members of the scheme).

If you feel that they could support and assist you or your family, you can ring RedArc on 01244 625180 (in normal business hours), or if you’d like to find out more, visit RedArc.