FedAdmin@northwales.police.uk Phone: 01492 805400


North Wales Police Counselling

North Wales Police has a contract for counselling. They can provide counselling for any individuals who are suffering from stress, anxiety and/or depression. The counsellors can suggest combined pyschological and medical treatments to help support individuals.

The Police Treatment Centres

The charity provides intensive treatments via its Physiotherapy and Psychological Wellbeing Programmes to Serving and Retired Police Officers, PCSOs, Special Constables, Detention/Custody Officers, CSI’s and Civilian Investigators. Payment can be made directly from your salary (with the exception of retired officers), please contact the Federation Office for more details.

Application forms to attend the PTC can be obtained from Occupational Health, or you can download a form from the PTC website here.

The Ben Fund

The Ben Fund is an independent charity dedicated to supporting and caring for the physical and mental health and wellbeing of police officers from recruitment into retirement. Benefits include

  • Physiotherapy treatment at St Michael’s Lodge Lancashire and day treatment in North Wales

  • Holistic Treatments available including mindfulness, massage and alternative therapies

  • Counselling service provided to members on a self-referral and confidential basis

  • Free Respite breaks to members and their families who require them.

  • Financial hardship assistance via grants and interest free loans

  • Death in Service grant of £5,000 payable immediately

The Police Children’s Charity

The charity helps ease the financial pressures of bringing up a family when life changing circumstances such as the loss of either parent or an injury or illness to the Police Officer parent means they can no longer work.

North Wales Police Benevolent Fund

Medical Case Review

Police Federation Welfare Support Programme

For those times when more specialist provision is needed, the PFEW a Welfare Support Programme (WSP) in place.

The WSP provides invaluable support to members throughout England and Wales. The service is provided by Defence Medical Welfare Service (DMWS) and is available to all subscribing PFEW members – Monday to Friday, 09:00 to 17:00.

The following support is provided by WSP:

  • practical and mental support

  • clinical assessment and dedicated counselling

  • person-centred support (via telephone or face-to-face)

  • access to fully trained and accredited professionals

  • independent and confidential support

  • referrals to appropriate follow-on specialist support

If you are a subscribing PFEW member and would like more information, please contact the Federation Office.

Welfare Support Programme leaflet

Police Care

Dedicated to protecting those who protect us. Police Care are there for every frontline officer, and their families, providing national support at local level that no one else offers to brighten and rebuild lives after injury or death on duty.

MIND Blue Light Programme

Blue Light Together

Blue Light Together is the place for UK emergency services staff, volunteers, retirees and friends and family to find information, ideas and support to help look after your mental health. It’s all in confidence.

How to support someone’s wellbeing

This booklet is for friends and family of police service personnel who want to know how to support someone’s mental wellbeing. It explains what can affect someone’s mental wellbeing, and how you can help someone stay mentally well.

Silver Cloud

Silver Cloud is a free online mental health support package. You can access it without needing to go through GP services first and it is designed for anyone over 16 who may be experiencing mild to moderate anxiety, depression or stress.

Given the impact of Covid, the roll out of this direct access course supports those needing immediate help in supporting their wellbeing whilst reducing barriers to accessing support.

The Metropolitan Police Cancer Support Group

The group offers support to police officers and police staff, from any force area, who have been effected by a cancer diagnosis.

Police Charities UK

Department for Work and Pensions

Officer Health and Well-Being

National Police Fund Education Scheme

Read & Write literacy software

National Police Autism Association

An independent body supporting UK police officers and staff who are affected by autism spectrum condition (ASC), Asperger syndrome, dyslexia and related conditions, either personally or as carers for family members.

Veterans’ NHS Wales

Veterans’ NHS Wales is a specialised, priority service for individuals who have served in the Armed Forces, at any time in their lives and who are experiencing mental health difficulties related specifically to their military service (information on priority healthcare for other NHS services is available here).

Any veteran living in Wales who has served at least one day with the British Military as either a regular service member or as a reservist who has a ‘service related psychological injury’ is eligible to use the service.

Tac’s Rest

A fully equipped 6 berth caravan near Aberystwyth, funded by Bobby’s On Bikes, to provide a free week’s stay for families who have been through tough or difficult times.

Health and Safety


North Wales Police Chaplain

Gerald Williams, volunteer chaplain to North Wales Police, can be contacted on 07971 254151.

National Association of Chaplains to the Police

Police Mutual Wellbeing Toolkit

The booklet offers support regarding thinking, understanding and knowing about how to support the wellbeing of staff.